![]() ![]() Livestream/Vimeo has a significant deficit when it comes to any kind of editing capabilities and uploading (even just cutting out a frame or 2). Our firm also has a doctors newsletter subscription that thousands and thousands of doctors subscribe to nationwide, and we also host live webinars. Our firm paid for the business pro for 900/year. For that, I give them a 3, just for her kindness. The only caveat is when I actually called Livestream's enterprise customer sales support, and the rep did help me, although we are NOT supposed to contact by phone. While their usual and customary canned responses are suitable for small tech issues, don't ever get into a real problem with their platform, because they will NOT respond to inquiring emails and continue to send canned responses. Vimeo's customer support has been quite disappointing. I requested the recorded Zoom video and they said supposedly they deleted them Read full review Comments Helpful? In my opinion, I believe we were tricked by this company and wasted our investment without any apologies or reimbursement. Then they request $$$$$ to add these services to us. In my experience, after we signed and paid, they disclosed the following information: Apple TV and Android TV only cover 17% of our market audience while Taizon OS and RUKU operating system would have covered 60% of our market audience. It is my belief that the Vimeo OTT Account manager hid sensitive information from me and encouraged my company to sign a contract for 2-years with the following service: 1- Apple IOS App, 2- Android app 3- Apple Tv 4- Android TV, knowing our target audience is in Europe and Middle East. convinced us to go with Android TV and Apple TV service. We shared our audience and limited budget which only can cover 2 additional services and we have to choose the apps carefully. We shared our frustration with our Account manager who advised us to add TV apps. It was my understanding that this should be 3 months per contract, however, they never apologized or reimbursed us for the delay.Īfter launching our app, we figured out our account was missing Tv apps and in my opinion, we were losing a lot of customers. In my experience, they delivered Apple APP and Android App for our channel 6 months after signing the contract agreement. I have been with Vimeo OTT Enterprise for more than a year. Unified Communications as a Service (UCaaS).Integration Platform as a Service (iPaaS).Integrated Development Environment (IDE).Distributed Denial of Service (DDoS) Protection. ![]()
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